ENTERPRISE TECHNOLOGY ALLIANCE, Inc.

ETA QAS Module
The ETA QAS (Quality Assurance System) module was originally designed to support the forwarding operation of a major Fortune 500 company. The system is a robust rules based engine that was initially set-up to generate pro-active notifications and alerts to operations and management in the event that specific milestones had not been reached on individual shipments

 

The industry leading ETA QAS module allows for your customer service staff to monitor shipments or consolidations strictly by exception. There is no need to follow shipments that are moving as scheduled and are in the proper status. A powerful rules engine provides escalating alert messages on any movement that could potentially cause a service failure. These pro-active alerts allow for corrective action to take place before the shipment becomes a failure.

 

The administrative user at a company has the ability to configure the ETA QAS rules to generate alerts surrounding most anything that is contained in the database. Examples may include monitoring of high-value shipments, late driver check calls, shipments moving on specific lanes or late status updates just to name a few. The ETA QAS module allows users to monitor and manage their business based on exception rather than having to follow every individual shipment.

 

With the ETA QAS module, specific alerts that are generated can be assigned to individuals for follow-up and resolution. Functionality also exists in the system to allow for filtering and sorting of alert messages so individuals can view only those alerts within their area of responsibility.

 

Additional features of the ETA QAS Module include:
Escalating Alert Capabilities, Colors or Management Levels
Email, Fax and Text Alert Notifications
Ability to Assign Specific Alerts to Individuals for Resolution
System is Designed to Support Multiple Facility Operations
Filtering and Sorting Capability
User Definable Rules Engine

 

For more information or to request a demonstration of the ETA QAS Module, please call our sales department at (760) 798-9466 or you can make your request on-line via the following link.

 

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